2020.09.02 Release Note
Feature update: Ability to specify the length of time spent on a page to trigger delivery of a web message
What's New
You can now specify the time spent on the page as a trigger for delivering a web message.
Use cases
I want to display a web message on the purchase confirmation page at a time when the user is likely to be confused.
Purpose of distribution
Showing a support message after a certain amount of time on the purchase confirmation page could help solve problems for users who are having trouble and prevent them from leaving.
To be delivered
All users who visit the purchase confirmation page
Delivery timing
When the time spent on the purchase confirmation page is n seconds
Content of delivery
How can I help you? Delivery of support messages such as
How to set up on the administration screen
Open the Repro administration screen, go to Marketing > Messages and go to the web message creation and editing screen.
As shown in the image below, there is a "message display timing" section in the message content edit section, from here you can set the value of the time spent on the page to be triggered.
Please note
When using a control group, please note the following
For standard type messages
If you are using a standard type message, the dwell time value set in Pattern 1 is reflected in the control group. Therefore, the control group will only be applied to users who have met the dwell time values specified in Pattern 1.
For example.
If you set the message display timing in Pattern 1 to 15 seconds after the delivery trigger condition is met, the control group will be targeted at the user 15 seconds after the delivery trigger condition is met.
For custom type messages
If you change the message type from Standard to Custom, the dwell time value of Pattern 1 at the time of the change is automatically reflected in the control group. However, if you edit the dwell time value manually in JavaScript, the changes are not automatically carried over to the control group.
Because the timing of the message is different, the AB test may not be evaluated correctly. If necessary, edit the JavaScript in the control group so that the dwell time values are the same as in pattern 1.
Processing required to use the system
.
This function is enabled by turning on the Enable JavaScript Editing for Web messages option in the "Project Settings" section of the Repro administration screen.
(Only the owner of the access right can set the above JavaScript editing function.
For more information, please see the official documentation.
Functional requests and questions
If you are a Repro user: please contact us via the #feature-requests channel in the user Slack channel Pluto. Or contact your CS representative directly.
If you are not a Repro user, use the form to contact us. We'll get back to you.