2020.09.02 Release Note
Feature update: Ability to specify the length of time spent on a page to trigger delivery of a web message
You can now specify the time spent on the page as a trigger for delivering a web message.
I want to display a web message on the purchase confirmation page at a time when the user is likely to be confused.
Purpose of distribution
Showing a support message after a certain amount of time on the purchase confirmation page could help solve problems for users who are having trouble and prevent them from leaving.
To be delivered
All users who visit the purchase confirmation page
When the time spent on the purchase confirmation page is n seconds
Content of delivery
How can I help you? Delivery of support messages such as
How to set up on the administration screen
Open the Repro administration screen, go to Marketing > Messages and go to the web message creation and editing screen.
As shown in the image below, there is a "message display timing" section in the message content edit section, from here you can set the value of the time spent on the page to be triggered.
When using a control group, please note the following
For standard type messages
If you are using a standard type message, the dwell time value set in Pattern 1 is reflected in the control group. Therefore, the control group will only be applied to users who have met the dwell time values specified in Pattern 1.
If you set the message display timing in Pattern 1 to 15 seconds after the delivery trigger condition is met, the control group will be targeted at the user 15 seconds after the delivery trigger condition is met.
For custom type messages
Processing required to use the system
For more information, please see the official documentation.
Functional requests and questions
If you are a Repro user: please contact us via the #feature-requests channel in the user Slack channel Pluto. Or contact your CS representative directly.
If you are not a Repro user, use the form to contact us. We'll get back to you.